FAQs

Frequently Asked Questions

These are some of the most common questions we receive by customers. Should you have any other questions please feel free to contact us for assistance.

About Our Engagement Rings

A: No, we do not provide stand-alone settings or semi mounts for gemstones. However, if you have your own gemstones that you have received or inherited and would like to reset them in our designs, we can assist you. We understand the sentimental value attached to such gemstones and are happy to help you create a new piece of jewelry with them.

A: Yes, we are happy to extend a formal hold for a limited time, allowing you to remove the item from the website. This means that the item will be reserved for you during the specified time frame, giving you the opportunity to make a purchase without worrying about the item being sold out.
Please contact us for more information.

A: Please contact us if you want to find an ethical origin diamond that is not listed on our website. Our inventory is constantly being updated and we may have additional inventory of ethical origin diamonds. We are happy to help you find a diamond that is perfect for you, even if it is not currently listed on our website.

A: Ralph Jacobs is proud to offer free lifetime upgrades for natural, lab-grown diamonds and moissanite. This means that you can upgrade your diamond or moissanite at any time, and we will not charge you any extra fees for the upgrade. We are committed to providing our customers with the best possible experience, and we believe that offering free lifetime upgrades is just one way that we can achieve this.

A: To determine if your diamond is laser engraved, please refer to your diamond certification. Diamonds that are laser inscribed on the girdle have an identification number and/or a unique symbol. This laser inscription serves as a way to identify the diamond and provides peace of mind when making a diamond purchase. It is important to note that not all diamonds are laser engraved, so it is essential to check the certification to verify if your diamond has a laser inscription.

A: Ralph Jacobs offers an extensive collection of stunning lab-created diamonds that have the same physical, optical, and chemical characteristics as our natural diamonds. These diamonds are created in a laboratory setting using advanced technology that replicates the natural diamond growth process. We are proud to offer lab-created diamonds as a sustainable and ethical alternative to natural diamonds, and our collection includes a range of shapes, sizes, and styles to choose from.

A: Yes, Ralph Jacobs lab diamonds are certified by independent diamond grading labs. We are committed to providing our customers with the highest quality lab-created diamonds, and our diamonds undergo rigorous testing and grading by independent labs. This ensures that our diamonds meet the highest industry standards for quality and authenticity. We believe in transparency and want our customers to have peace of mind when purchasing a lab-created diamond from us, which is why we only offer diamonds that are certified by independent grading labs.

A: Yes, Lab-created diamonds have the same physical, chemical, and optical characteristics as natural diamonds, and they also have the same fire, scintillation, and sparkle. This means that lab-created diamonds are real diamonds and are nearly impossible to differentiate from natural diamonds with the naked eye. At Ralph Jacobs, we are committed to providing our customers with the highest quality lab-created diamonds that are virtually indistinguishable from natural diamonds in terms of their beauty and quality.

A: At Ralph Jacobs, our policy for matching accent diamonds with the selected center diamond varies by style. Generally, we aim to match the type of accent diamonds with the type of center diamond that is selected. For example, if you select a lab-created center diamond, then the accent diamonds on your setting may also be lab-created. This information is typically indicated in the product details for each item.

It's important to note that all wedding band stones are natural, unless otherwise specified in the product name or details. Our team is dedicated to ensuring that each piece of jewelry we sell meets the highest standards of quality and style, and we are happy to assist you in selecting the perfect piece for your needs.

A: Yes, Ralph Jacobs offers an option for couples who want to choose a diamond separately from the mounting. If you have already selected a diamond but would like your partner to participate in choosing the mounting, we offer a temporary solitaire setting. This allows you to present the diamond to your partner while still giving them the opportunity to choose the final setting. The temporary solitaire setting is a great way to ensure that both partners are involved in the decision-making process and that the final ring reflects both of your preferences and styles.

A: Yes, it is possible to modify the shape of a center stone in many of the settings offered by Ralph Jacobs. Our team understands that each customer has their own unique style and preferences, which is why we offer a range of customization options to suit your needs. If you have your heart set on a particular center stone shape that is not currently offered online, we can often modify the setting to accommodate your desired shape. Our team is happy to work with you to create a beautiful piece of jewelry that perfectly reflects your style and preferences.

A: Yes, Ralph Jacobs can customize standard items to fit a customer's personal preferences. As many of our pieces are made to order, we are able to modify various aspects of the jewelry to create a truly personalized piece. For example, we can modify the finish, precious metal, and gemstones that we set to suit your individual style and preferences. However, it's important to note that sterling silver pieces cannot be modified. Our team is dedicated to providing our customers with high-quality, customized jewelry that they will love for years to come. We believe that each piece of jewelry should be as unique and special as the person wearing it, which is why we offer a range of customization options to suit your needs.

A: Yes, rings in a bridal set can often be soldered together to create one piece. At Ralph Jacobs, we offer a range of customization options to help you create a bridal set that is perfect for your needs. Soldering the rings together can create a more secure and unified look, which is ideal for those who prefer a more streamlined and cohesive aesthetic. However, it's important to consider that once the rings are soldered together, it may be difficult or impossible to separate them in the future. While we strive to create high-quality, long-lasting jewelry, we cannot guarantee that we can successfully unsolder the rings without causing damage. Before making the decision to solder your rings together, it's important to carefully consider your long-term preferences and needs to ensure that you are making the right choice for you.

A: Yes, Ralph Jacobs can provide additional images of our rings upon request. We understand that it can be helpful to see a piece of jewelry from different angles or to see multiple rings together when making a purchasing decision. Our team is happy to provide you with the additional images you need to make an informed decision about your purchase. If you are interested in seeing a ring from a different angle or would like to see multiple rings together, please let us know. Our team will work with you to ensure that you have all the information you need to make the best possible decision for your needs. At Ralph Jacobs, we are committed to providing our customers with exceptional service and support throughout the entire purchasing process.

A: Ralph Jacobs offers a range of precious metals as standard options for most of our styles. We are proud to offer platinum, 18K and 9K white and yellow gold, 14K rose gold, and sterling silver to suit your individual style and preferences. Each of these metals has its own unique properties and characteristics, and our team is happy to provide you with more information about the different options available. If you have any questions or would like more information about our precious metal options, please don't hesitate to contact us. At Ralph Jacobs, we are committed to providing our customers with high-quality, customizable jewelry that is tailored to their individual needs and preferences.

A: Yes, all of Ralph Jacobs' 18k & 9K white gold pieces are rhodium-plated to give them a brilliant, white shine. This plating process is a common practice in the jewelry industry, as it helps to enhance the color and luster of the white gold.

However, if you prefer the softer, warm tones of 18k & 9K white gold that has not been plated, we can make that modification for you when you place your order. Simply contact us to let us know your preferences, and we will work with you to create a piece of jewelry that perfectly suits your style and needs. At Ralph Jacobs, we believe in providing our customers with a range of customization options to ensure that they receive a piece of jewelry that they will treasure for years to come.

A: Yes, Ralph Jacobs specializes in full custom design and can create a unique piece of jewelry that perfectly reflects your style and preferences. Our team of experienced designers and jewelers will work with you to bring your vision to life, from the initial concept to the final product.

To learn more about our custom design process, please visit our Custom Designed Jewelry page on our website or contact us for more information. We are committed to providing our customers with a personalized, high-quality jewelry experience, and we believe that custom design is an excellent way to achieve this. Whether you have a specific design in mind or need help refining your vision, our team is here to help you create a one-of-a-kind piece of jewelry that you will treasure for years to come.

Placing an Order

A: Ralph Jacobs provides personalized shopping experiences with a team of jewelry specialists in various locations.

To locate a showroom or set up an appointment with the specialists, you can either visit the showrooms page on their website or call 0875517635.

Additionally, if you prefer to shop from home, you can use our virtual appointment scheduler to meet with the specialists online.

A: Ralph Jacobs prices their socially conscious jewelry to provide excellent value to their customers. We offer these pieces at the lowest possible price, which is generally lower than what traditional jewelry retailers charge for standard jewelry. Due to our already competitive pricing, we are unable to offer any additional discounts or negotiated prices for their products.

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